 | What's my password ? |  |
 | Your password for your web login was sent to you on registration. If you have forgotten it, you can recover it on the login page |
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| What's my PHONE username ? | |
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Your phone username can be found on your VoIP control Panel in section 'VoIP phone Configuration Information'. You can access your VOIP line control panel by logging in to your account andselecting your number from the |
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| Can I use IAX ? |  |
| No, we do not support IAX (IAX is a protocol used by Asterisk PBX, a common open source VOIP PBX). |
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| Which Codec should I use ? | |
| We recommend G729A as the preferred codec. G729 will give the best balance between call quality and bandwidth usage. G729 is only available on hardware phones or non-free softphones. |
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| What VOIP protocol do you use ? | |
| SIP (Session Initiated Protocol). |
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| Can I avoid paying line rental ? | |
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If you are using a traditional phone company to deliver your broadband (via DSL) you will be paying 'line rental' on top of your 'broadband rental' costs. Many people use freespeech to avoid paying 'line rental' by using a cable or wireless broadband |
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| What is VOIP ? | |
| VOIP (Voice Over Internet Protocol) is the technology we use for routing your calls over your broadband internet connection. See Support Center » |
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| Which phones do you support ? | |
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We support VOIP phones using the SIP protocol.All phones must support symmetric RTP correctly (this means they must honour the a:direction part of an SDP - yes I know, too technical). The following are advisable for NAT traversal |
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| How do I know if STUN will work? | |
| If your running windows you can download and install WinSTUN from here <click> to run a test from your PC, we recommend you dis |
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| What's the difference between freespeech and Skype ? | |
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The main difference between freespeech and Skype is that Skype uses a non-standard method for it's communications, freespeech uses SIP which is the worlds most popular standard for VOIP (Voice Over IP). There some advantages and disadvantages |
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| How can I call other non-freespeech broadband phone users for FREE? | |
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To call another VoIP phone user (not part of freespeech network) they must be SIP compatible (there are over 2000 sip compatible VoIP providers worldwide, so it should not be hard to find one).To call another VoIP user you will need to know the |
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| Can I port my number to/from freespeech ? | |
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We currently don't
support porting of numbers.It's not likely we will support porting in
the near future.
We advocate VOIP as an alternat |
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| What kind of speech quality can I expect ? | |
| The two main factors determining the voice quality of your calls will be the
quality of your broadband connection and the quality of the phone you
are using.If you are using recommended VOIP hardware for your calls you should expect quality |
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| How can I change my email address? | |
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Currently the only way to change your email address is to open a ticket. You can do this by sending an email to help @ freespeech.ie OR via the support page http://support.freespeech.ie. |
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| Can I use FAX with freespeech | |
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No, Freespeech currently has no support for FAXWith VOIP there are 3 ways to handle FAX1/Sending directly over an uncompressed VOIP lineYou can in theory use a non compressed VOIP line (that's using the codec PCMU or PCMA, |
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| Where is my VAT shown? | |
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VAT is included on the receipt you are emailed every time a payment is taken.If you delete this email receipt, you can get see a copy online by clicking on the payment items on your statement. |
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